Frequently Asked Questions

Yes! We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal, Venmo, and Google Pay

For windows we charge by the size of the window pane, how many panes you have, what floor they are on, they type of window, and how long it has been since they were last cleaned.

Yes, we are completely insured. Choosing a company that is insured not only protects your home while we are on the premise but covers our employees in case they hurt themselves on your property.

That is entirely up to you. Many of our clients leave us with with a code or key to let ourselves in and out. If you’d rather be home we will start with the inside so that you can leave if need be when we switch to the outside.

While we are happy to move furniture within reason if there are delicate items you are at all concerned about we ask that these items be moved in advance.

We love pets, but every pet is different with its own unique temperament. If your pet does not do well around strangers we ask that your pet be secured.

We try our best to make sure doors and gates get closed behind us, however we are often moving in long ladders and equipment through doors and gates. If your pet is one that tries to escape we recommend you keep your pet secured during the duration of our service and that you check your doors and gates after we leave before you release your pet. Occasionally gates will have tricky latches that may appear closed to us but don’t latch completely without that special jiggle that only you know about.

This all depends on what you have going on in and around your home. Some landscaping lets off lots of pollen and debris onto the windows. And some families have little ones and pets that like to touch, smear, and lick the glass. For homeowners without these issues semi annual is a good choice. For those with these issue quarterly service is our most popular residential choice. If you have a commercial property with high traffic then monthly or biweekly maybe the best choice for you. Let us know your needs and we’ll create a customized plan just for you!

This all depends on what package you choose. Our Basic Cleaning offers a dusting of your screens, Deluxe Cleaning includes and dusting of the tracks and washing your screens with soap and water, and finally our Premium package is a deep clean of your tracks with vacuum, soap, and water as well as washing your screens and sealing them with a UV protectant. Let us know what package your prefer and we’ll get you all set up.

These item take special chemicals and techniques to safely remove from your windows. They also take extra labor and time. For that reason we do charge more for these services. We also require waivers for services that require us to use a blade.

No need to worry! We have a three day rain guarantee. If it rains within three days of our service let us know which windows have spotting and we’ll come by to touch it up free of charge but generally speaking rain on clean windows does not cause spotting. Rain on dirty windows does!

The best time to clean your gutters is when they are dirty and filled! Overfilled gutters can cause water to not drain properly which can cause foundation issue, rotting wood trim, leaks that can come into your home, and damaged heavy gutters that pull away from your home. That being said if you are regularly maintaining your gutters the best time is in the winter after all the leaves have fallen i.e. January and February and the summer after the pollen and flowers have shed i.e. July and August.

We charge for gutters by the linear foot. Our rate varies depending on what story the gutters on and if they have gutter guards or leaf guards on them.

Normally we would be able to remove the debris from your gutters and downspouts and flush them there after but when leaf/gutter guards are present we have to uninstall your gutter guards before we clean the gutters and reinstall them after which requires double the amount of labor and time.

No problem, we specialize in post construction window cleaning. Post construction window cleaning take a level of expertise that should not be taken for granted. Often inexperienced window cleaners can cause extensive damage to windows because they do not know the proper techniques to ensure glass is cleaned safely. Aside from simply cleaning dust and dirt that is kicked up during the construction process, it also involves the removal of construction debris that includes substances such as paint, plaster, stucco and texture, cement, tape residue, and window manufacturer stickers. Safe removal of these substances requires a particular subset of knowledge and training, chemical use, and specific tools. We are well versed in these techniques and potential glass quality issues that can come into play. Please give us a call for more information.

Dutch Shine Windows provides window cleaning services throughout the Dallas Ft. Worth area and will provide free quotes and references.